Shipping & Returns

 Orders are shipped via USPS, UPS, and FedEx. The buyer is responsible for providing an address that these carriers recognize as a deliverable address. Unfortunately, we have no control over the shipment once a package departs our facility. If there are any issues with delivery for reasons out of our control (address provided to us is not accurate, issues within the shipping company, etc.) we are not responsible for shipping delays. We are not responsible for errors made by the shipping carrier makes, such as delayed items or lost packages. We are not responsible for delays in shipping due to acts of God that are out of our control, such as epic snowstorms, natural disasters, or any other extraordinary circumstance that causes unforeseen interference with carrier routes.

If the customer is not satisfied with the merchandise purchased online, for any reason, they must contact Sparkle Box for return authorization instructions within 7 DAYS of the delivery of their online purchase. 

You may request a return label for $7 or purchase your own return label.

The customer is required to pay all return charges, except in the instance of damage that occurred during shipment.

The refund of the original purchase will be for the amount of the merchandise only. Original shipping charges will not be refunded except in the case of product damage that occurred during shipment.

A refund or exchange will be issued only AFTER the merchandise is received by our store. All merchandise MUST be returned exactly how they were purchased from us with no missing pieces.

 If your item is approved for return, the buyer will be refunded upon the receipt, processing, and inspection of the item. The item MUST be returned in the same, unused condition.

Refunds will not be issued for any original domestic or international shipping costs, including customs and taxes.

All orders over $100 are defaulted to ship with signature required due to the value of our items. To request shipping without a signature required please waive the signature requirement. By waiving the signature, the buyer accepts the full financial responsibility for the item after the package leaves the Our facility.

If a package comes back to Us due to an incomplete address or buyer refusing a delivery. That return shipping is billed to the customer.