If the customer is not satisfied with the merchandise purchased online, for any reason, they must contact Sparkle Box for return authorization instructions within 7 DAYS of the delivery of their online purchase.
You may request a return label for $7 or purchase your own return label.
The customer is required to pay all return charges, except in the instance of damage that occurred during shipment.
The refund of the original purchase will be for the amount of the merchandise only. Original shipping charges will not be refunded except in the case of product damage that occurred during shipment.
A refund or exchange will be issued only AFTER the merchandise is received by our store. All merchandise MUST be returned exactly how they were purchased from us with no missing pieces.
If your item is approved for return, the buyer will be refunded upon the receipt, processing, and inspection of the item. The item MUST be returned in the same, unused condition.
Refunds will not be issued for any original domestic or international shipping costs, including customs and taxes.
SHIPPING:
Items are shipped via USPS, UPS, and FedEx. The buyer is responsible for providing an address that these carriers recognize as a deliverable address. Unfortunately, we have no control over the shipment once a package departs our facility. If there are any issues with delivery for reasons out of our control (address provided to us is not accurate, issues within the shipping company, etc.) we are not responsible for shipping delays. We are not responsible for errors made by the shipping carrier makes, such as delayed items or lost packages. We are not responsible for delays in shipping due to acts of God that are out of our control, such as epic snowstorms, natural disasters, or any other extraordinary circumstance that causes unforeseen interference with carrier routes.
COVID-19 Impact
USPS or other courier products and packages may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts.
SIGNATURE REQUIRED
All orders over $100 are defaulted to ship with a signature required due to the value of our items. To request shipping without a signature required please waive the signature requirement. By waiving the signature, the buyer accepts the full financial responsibility for the item after the package leaves the Our facility.
RETURNED PACKAGE
If a package comes back to Us due to an incomplete address or a buyer refusing a delivery. Return shipping is billed to the customer.
We do not ship to PO. Box addresses.
California’s Proposition 65, also called the Safe Water Drinking Act and Toxic Enforcement Act is a right to know law enabling California residents to make informed decisions to protect themselves from chemicals known to cause cancer, birth defects, or other reproductive harm.
We have chosen to provide a warning based on our knowledge relating to the presence of one or more listed chemicals without attempting to evaluate the level of any exposure. The level of exposure for our products may be negligible or well within the “no significant risk level”. However, to uphold California residents right to make informed decisions, we have decided to place the following Proposition 65 warning on this product .
WARNING: This product can expose you to chemicals including lead, nickel or chrome, which are known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to: P65Warnings.ca.gov
Our products contain very small pieces, which could pose a choking hazard. This includes but is not limited to beads, clasps, tassels, etc.
Parents should only buy age appropriate jewellery. Swallowing small parts and components by children can lead to choking resulting in impeding respiration and even death.
Not Suitable For Children Under 3 Years Old.
We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications, and anything else as required by applicable laws and regulations.
We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.
We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.
A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences, and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.
The Site uses the following types of cookies:
a. 'session cookies'
which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;
b. 'persistent cookies
' which are read only by the Site, saved on your computer for a fixed period, and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example, to allow us to store your preferences for the next sign-in;
c. 'third-party cookies'
which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyze our web access.
Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.
We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use
and the Google Privacy Policy.
Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party to that you choose to disclose information.
This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties to which we may disclose information as set forth in this Privacy Policy.
We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning our services, which we believe may interest you.
Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. If you unsubscribe we will remove your email address or telephone number from our marketing distribution lists.
Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.